One fire department's data was slowed to 1/200th of its previous speed.
FIERY HOT WATER. When it repealed net neutrality, the Federal Communications Commission (FCC) made more than a few enemies. And now, it can add another one to the list: the Santa Clara County Fire Department (SCCFD).
Back when it was in place, net neutrality prohibited internet service providers (ISPs) from treating some content on the internet differently from other content — for example, slowing down (“throttling”) users’ access to certain websites.
A MASSIVE SLOWDOWN. In the addendum, Santa Clara County Fire Chief Anthony Bowden alleges that, even though the organization paid its ISP, Verizon, for “unlimited” data, the department saw its transfer speeds reduced to 1/200th their previous rate after it used more than 25GB of data in a month.
“This throttling has had a significant impact on our ability to provide emergency services,” Bowden wrote. “Verizon imposed these limitations despite being informed that throttling was actively impeding County Fire’s ability to provide crisis-response and essential emergency services.”
VERIZON’S VIEWPOINT. Verizon says that the issue was simply a customer service mixup. The company told ArsTechnica:
Regardless of the plan emergency responders choose, we have a practice to remove data speed restrictions when contacted in emergency situations. We have done that many times, including for emergency personnel responding to these tragic fires. In this situation, we should have lifted the speed restriction when our customer reached out to us. This was a customer support mistake.
In the statement, Verizon also told ArsTechnica that the situation in Santa Clara “has nothing to do with net neutrality or the current proceeding in court.”
But they’re wrong.
LACK OF OVERSIGHT. Verizon may not have violated the net neutrality rule against throttling (after all, it slowed down all of the SCCFD’s activity, not just activity geared toward one site), but the repeal might still play a role in this situation.
If the regulations were still in place, the SCCFD could have used the net neutrality system to complain directly to the FCC about Verizon’s throttling, which (perhaps coincidentally) only began a few weeks after the enactment of the repeal. The repeal also limited customers’ ability to sue ISPs for unfair behavior.
Perhaps Verizon is right. Maybe the situation in Santa Clara only happened because a customer service rep didn’t do their job correctly. Or maybe it’s an example of how big ISPs act when they know it’s harder for anyone to hold them accountable for their actions.
READ MORE: Verizon Throttled Fire Department’s “Unlimited” Data During Calif. Wildfire [ArsTechnica]
More on net neutrality: The FCC Just Killed Net Neutrality