Eighty-five million. That's how many families—67 percent of U.S. households—have a pet. If you're one of the many, you probably love your pet an immeasurable amount (maybe you've even considered cloning them) and treat them like family. You want the best for them, from food to bedding to pet insurance, and you'll do just about anything for them.
Chewy cares about your pet almost as much as you do. But not only your pet—Chewy has taken their love of animals one step further and donated more than $62 million worth of pet products, food, and other essential items directly to non-profit shelters and rescues. You have to know that any company that sends that much love and kindness out into the animal world also has your pet’s best interest at heart.
Exemplary Customer Service
Dogs, cats, horses, birds, reptiles, rodents, fish … it matters not to which pet you have given your affections, Chewy considers your family their family. And as such, they are not willing to settle for second best. It stands to reason that the pet products they offer are top-notch, but what's more, their customer service representatives go above and beyond. Not only are they available 24/7 to address questions and concerns about your pet, but they handwrite millions of cards each year for holidays, pet birthdays, and other celebratory events. In those sadder moments, Chewy will send flowers to show that they, too, feel the loss of your loved one. Chewy’s personalized touches are so exemplary, in fact, that they were recognized by Newsweek for “America’s Best Customer Service” for the past three consecutive years.
Brands, Brands, and More Brands
The pet experts at Chewy have you covered from A to Z with over 2,000 brands to choose from, including Blue Buffalo, Nutro, Natural Balance, and Tidy Cats, complete with a 100% satisfaction guarantee on every item and order. Not only does it sell top-quality brands and products to meet all your pet’s needs, but it has also developed its own, including Dr. Lyons, a line that offers health support through a variety of treats and supplements inspired by nature and guided by science. Onguard Plus is their flea and tick treatment line for either dogs or cats. Not offered anywhere else, Chewy manufactures their brands with your pet’s well-being in mind.
Pet Feeling Under the Weather?
When your pet is ill, Chewy knows how stressful that can be and appreciates that you may not have the time or the means to go to the vet to pick up prescriptions. That’s why Chewy has its own Pharmacy department. The company’s Rx team can contact your vet to approve any online medications and have them delivered straight to your door.
As pet experts, Chewy knows the lengths that we will go to make our pets happy. That’s why Chewy also wants to make life for you, as pet parents, better too. With Chewy’s Autoship program you can schedule regular deliveries of your pet supplies, so you never run out of food or any other essentials. There’s no fee and you can cancel at any time, plus membership saves you money. Get what you want, when you want, all ordered from the comfort of your own home.
Unlike big-box retailers, Chewy’s commitment and only focus are on your pet. They measure their success by the happiness of the people and pets they serve, not simply by the number of pet supplies delivered. With rave reviews and thankful customers, it seems very clear that Chewy has achieved its mission.
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