Customers will scan a car that they’re interested in using the Taobao shopping app developed by Alibaba. They can then pick a color, enter some basic information and take an all-important selfie.
Said selfie will be used to identify the individual when they head over to the unmanned vending machine. Facial recognition technology is used to match the person with their order, and the corresponding vehicle is taken out of storage.
At this point, they have three days to test the vehicle in order to determine whether they want to make a purchase. When they’ve made up their mind, they can take to the smartphone app to pay for it, or to arrange to return the car and schedule another test drive.
Customers are limited to five test periods every two months to ensure the system isn’t used as a free car hire service. Moreover, they need to qualify as an Alibaba Super Member, and have reached a certain level on the company’s credit scoring service.
Alibaba and the Future of Retail
This isn’t the first time that we’ve seen an automated car dealership, and it’s not the first time that Alibaba has sold vehicles. However, the heft of this particular retailer means that it could feasibly roll out these vending machines on a large scale – and it certainly seems eager to do so.
Alibaba plans to open two facilities in January 2018; one will be situated in Shanghai, while the other is set for Nanjing. Assuming they are a success, the company hopes to introduce dozens more across China over the course of next year.