"Unfortunately Full-Self Driving was not a feature that you had paid for."
A man bought a used 2017 Tesla Model S last year from a third-party dealer — but in the end, he didn't quite get what he paid for.
The dealer had bought the vehicle directly from Tesla via auction in November. Three days later, the electric car company "audited" the vehicle — and then removed both Enhanced Autopilot and Full Self Driving Capabilities from the vehicle, options that add up to roughly $8,000 in value, Jalopnik reports.
The owner reached out to the company and got an eyebrow-raising reply.
"Your vehicle is one of the vehicles that was incorrectly configured for Autopilot," read a company statement, as quoted by Jalopnik. "We looked back at your purchase history and unfortunately Full-Self Driving was not a feature that you had paid for."
Tesla's Enhanced Autopilot feature adds a number of self-driving features, including Summon, a feature that allows drivers to "summon" their cars in parking lots. Full Self-Driving (FSD) Capability is an additional $,6000 option that promises to eventually add advanced autonomous functionality including autonomous city driving.
It's a troubling vision of the experience of buying a used car when new features can be added — or removed — via remote software updates.
Jalopnik has yet to receive a response from Tesla at press time.
READ MORE: Tesla Remotely Removes Autopilot Features From Customer's Used Tesla Without Any Notice [Jalopnik]