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customer service

Latest in customer service

OpenAI CEO Sam Altman is warning that entire job categories could be wiped out by artificial intelligence.
OpenAI

Sam Altman Says OpenAI Is Poised to Wipe Out Entire Categories of Human Jobs

By Victor Tangermann

The package delivery company DPD's AI chatbot was caught swearing at customers -- and even insulting DPD itself.
Artificial Intelligence

AI Customer Service Bot Disabled After Trashing Company Using It

By Maggie Harrison Dupré

Facebook Launches Chatbots for Messenger. Here’s How My Conversation Went
Meta

Facebook Launches Chatbots for Messenger. Here’s How My Conversation Went

By June Javelosa

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