--- title: "Facebook Leak: Metaverse So Glitchy Not Even Employees Use It" description: "Mark Zuckerberg's push to make Facebook's Horizon Worlds metaverse platform the next big thing isn't convincing even its own developers." date: "2022-10-07" modified: "2022-10-07" authors: - name: "Frank Landymore" job_title: "Contributing Writer" link: "https://futurism.com/authors/flandymore" url: "https://futurism.com/the-byte/leaked-memo-facebook-metaverse" categories: - "Future Society" - "Metaverse" - "Virtual Reality" tags: - "horizon worlds" - "Meta" - "metaverse" - "the digest" --- # Facebook Leak: Metaverse So Glitchy Not Even Employees Use It ![Mark Zuckerberg's push to make Facebook's Horizon Worlds metaverse platform the next big thing isn't convincing even its own developers.]() *\Image: Meta/Futurism\* ## Now or Never Facebook parent company Meta, at the behest of CEO Mark Zuckerberg, has poured billions of dollars into its Horizon Worlds, the Quest headset app that, for now, forms the backbone of the company's [metaverse efforts](). But for all that green, it’s become more of a [laughingstock]() than a flagship virtual world. And now, according to leaked memos [obtained by *The Verge*](), it sounds like Zuck’s metaverse is so glitchy that even the employees building it barely use it. The situation has become dire enough for Metaverse VP Vishal Shah to enforce a "quality lockdown" for the remainder of the year to "ensure that we fix our quality gaps and performance issues before we open up Horizon to more users," according to his September 15 memo. ## State of Affairs Another memo issued by Shah that month further illustrates the state of the game — and the workplace. He wrote that "currently feedback from our creators, users, playtesters, and many of us on the team is that the aggregate weight of papercuts, stability issues, and bugs is making it too hard for our community to experience the magic of Horizon." "Simply put, for an experience to become delightful and retentive, it must first be usable and well crafted," he added. That seems like a superfluous way of saying "it runs like shit." Not the glowing praise you’d want to hear about a product that’s meant to be at the forefront of a tech giant's vision for the future. ## Made With Love Meta can have all the money behind the project it wants, but that barely matters if the developers aren’t behind it as well. And that may be indicative of a fundamentally flawed vision, management, or product. "For many of us, we don’t spend that much time in Horizon and our dogfooding dashboards show this pretty clearly," Shah wrote in the September 15 memo. "Why is that? Why don’t we love the product we’ve built so much that we use it all the time? The simple truth is, if we don’t love it, how can we expect our users to love it?" By the end of the month, Shah had enough. "Everyone in this organization should make it their mission to fall in love with Horizon Worlds," the VP wrote on September 30. You *have* to LOVE this guys. The metaverse is made from love. Don’t you love it too? **More on the metaverse:** *[CEO of Apple Appears to Casually Diss Mark Zuckerberg's Metaverse]()* ## Author At Futurism, my work has often centered on bringing a sense of clarity and insight to complex topics ranging from the regulation of emerging technologies to the esoteric ideologies of Silicon Valley executives, while striving not to lose the poetic sense of awe inspired by often-obscure fields like astrophysics and quantum computing. I broke the story of CNET using AI to produce articles that turned out to be riddled with factual errors and plagiarism — a dam-breaking inflection point, as I've reported, that's inspired copycats and endless discourse while beguiling stakeholders ranging from tech giants to purveyors of spam around the web. My work at Futurism has been cited by publications including CBS News, the Los Angeles Times, Vice, Gizmodo, Engadget, the Verge, and Vanity Fair. I grew up in locales ranging from India to China, and now live in the exotic suburbs of Virginia. In my free time, I'm an avid reader of weird sci-fi literature, an aficionado of East Asian cinema, and, regrettably, a relapsed gamer. Allegedly, I’m working on a debut novel, currently untitled. ### Author social links [Bluesky]()