--- title: "GPT-Powered Chatbot Pesters Comcast Until They Give You a Discount" description: "Imagine that you could \"hire\" an AI chatbot lawyer to argue with anyone on your behalf — and that it's strangely polite in the process." date: "2022-12-15" modified: "2022-12-15" authors: - name: "Noor Al-Sibai" job_title: "Senior Staff Writer" link: "https://futurism.com/authors/nooralsibai" url: "https://futurism.com/the-byte/ai-chatbot-lawyer-customer-service" categories: - "Artificial Intelligence" tags: - "chatbots" - "chatgpt" - "OpenAI" - "the digest" --- # GPT-Powered Chatbot Pesters Comcast Until They Give You a Discount ![Genius Creates Chatbot to Argue Eternally With Customer Service For You]() *\Image: SOPA via Getty / Futurism\* ## Gentle But Firm Imagine that you could "hire" an AI lawyer to argue with anyone on your behalf — and that it's strangely polite in the process. That idea undergirds the [DoNotPay chatbot](), which uses [OpenAI's powerful new ChatGPT]() text generator to, among other things, argue with customer service agents — and their own bots — to negotiate better deals for users. Take a recent video [posted to Twitter by the company's CEO](), Joshua Browder, in which the bot firmly but respectfully pesters Comcast's support chat line until a company representative agrees to provide a $120 annual reduction in cost. If anything, [Browder tweeted](), the AI is a "bit too polite, replying back to everything." ## Justice Matters DoNotPay was initially launched in 2015 as a legal services chatbot meant to [help appeal parking tickets]() and has since expanded to do all kinds of things, including [connect people with incarcerated loved ones](), file [copyright infringement notices](), and, yes, help get your internet bill down. In 2020, the subscription-based service was celebrated by the likes of the American Bar Association, which [recognized DoNotPay]() with an award for its efforts in helping people attain justice. While all those efforts were undeniably excellent, DoNotPay's chatbot could only, as [*CNET* noted in a profile]() of the company's latest update, work with online complaint forms — until ChatGPT came around. "You can say to the bot, 'Go get me a refund for poor in-flight Wi-Fi'; it'll have your personal details saved and send \[the complaint\]," Browder told *CNET*, adding that using ChatGPT's more natural language generation will make the company's offering, which is currently free while it's in beta testing, will make it sound less robotic. The marriage of DoNotPay's e-lawyer and ChatGPT's incredibly-sophisticated chatbot is clearly a powerful one — now we just need a bot that can order pizza for [phone-shy millennials](). **More on ChatGPT:** [*OpenAI ChatGPT Brutally Destroyed at Pun Competition*]() ## Author At Futurism, I've often been drawn to unpacking the narratives that underlie technological, scientific and medical progress, with a special interest in areas of conflict and ambiguity that end up setting agendas and steering the fates of both elites and the hoi polloi. I'm a committed generalist, but I often find myself returning to work involving NASA and the private space sector, the effects of AI on media and society, and the mechanics of the pharmaceutical industry, with a specific focus on the spread of GLP-1 drugs like Ozempic and Wegovy. Prior to Futurism, I worked for publications ranging from Media Matters and Truthdig to Raw Story and Bustle. I'm also the author of "Myspace Scene Queens," a 2024 title in Instar Books' acclaimed "Remember the Internet" series. My work at Futurism has been cited by outlets including the New Yorker, Slate, Nieman Lab, the Verge, the MIT Technology Review, the Sunday Times, and the Daily Beast. I grew up in North Carolina, attended the University of North Carolina at Asheville, and now live in Brooklyn, New York. In my free time, I'm an avid reader and music fan; you can probably find me at a local poetry reading, concert, underground rave, or DJ set. I'm the proud parent of an ineffable orange cat named Mee-Mow. ### Author social links [Bluesky]()