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call centers

Latest in call centers

AI hasn't completely destroyed call center jobs yet, but it is making support agents' lives miserable as they're accused of being bots.
Artificial Intelligence

Angry Callers Accusing Real Customer Support Staff of Being AI

By Frank Landymore

The French company that owns the largest call center is using similar technology to "soften" its India-based agents' accents.
Artificial Intelligence

World’s Largest Call Center Deploys AI to “Neutralize the Accent” of Indian Employees

By Noor Al-Sibai

The Digest: The Next Telemarketer You Hang up on Might Be Google’s Duplex AI
Google

The Digest: The Next Telemarketer You Hang up on Might Be Google’s Duplex AI

By Kristin Houser

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