In BriefBest Buy's Geek Squad computer repair service has come under fire after details of its relationship with the FBI have been confirmed. Taking your PC in to get fixed could put your privacy at risk.
If you’ve tried to get your computer fixed in the U.S. in the past 25 years or so, you’ve probably heard of the Geek Squad. Since 1994 the company has offered computer repair services, and its 2002 merger with Best Buy expanded its reach across 1,000 retail outlets in North America.
Turns out that “geek” might have been doing more than trying to reset your hard drive — they might have been snooping in it. An investigation by the nonprofit Electronic Frontier Foundation (EFF) found that the, for the past decade or so, the company has been working closely with the FBI.
So far the partnership has paid off for law enforcement officials, at least once. In January 2017, the prosecution of a California doctor who was found in possession of child pornography hinged upon evidence supplied by Geek Squad employees, Engadget reported.
According to the EFF, which investigated the lead through a Freedom of Information lawsuit, the partnership between Geek Squad and the FBI could violate customers’ Fourth Amendment rights, which protect “persons, houses, papers, and effects, against unreasonable searches and seizures.”
Geek Squad employees are thought to have carried out surreptitious searches of computers that were submitted for repairs. Upon flagging illegal content, FBI agents would be called in to review the images or video, and seize the device if necessary. Only at that point would law enforcement seek a warrant, EEF reported.
On the surface, this might not seem like a big deal for anyone that doesn’t have illegal content stored on their computer. However, it’s part of a larger pattern of troubling behavior from the Geek Squad. On several occasions, employees were caught stealing pornography from customers’ systems and sharing it among themselves; in other instances, the employees even looked for personal nude images and posted them online.
All in all, it seems that customer privacy isn’t a huge concern for Geek Squad – and given that at least one employee appears to have received a $500 payments from the FBI for a helpful tip according to EEF’s analysis of documentation, there seems to be some incentive to go snooping. The FBI has refused to confirm or deny whether similar relationships are in place with other computer repair companies, and did not share training documents that were requested. The EFF plans to fight the FBI in court in order to get more information before the end of spring.