---
title: "Doctors Are Losing Faith in IBM Watson’s AI Doctor"
description: "For the past eight years, IBM's Watson AI division has boasted about plans to revolutionize healthcare. Now, doctors are getting tired of waiting."
date: "2019-04-03"
modified: "2019-04-03"
authors:
  - name: "Dan Robitzski"
    link: "https://futurism.com/authors/danrobitzski"
url: "https://futurism.com/doctors-ibm-watson-ai"
categories:
  - "Artificial Intelligence"
tags:
  - "ai"
  - "ibm"
  - "medicine"
  - "watson"
---

# Doctors Are Losing Faith in IBM Watson’s AI Doctor

![For the past eight years, IBM's Watson AI division has boasted about plans to revolutionize healthcare. Now, doctors are getting tired of waiting.](<https://futurism.com/wp-content/uploads/2019/04/doctors-ibm-watson-ai.png>)
*\<em\>Image: Tag Hartman-Simkins\</em\>*

## Digital Doctors

After utterly [crushing it](<https://www.nytimes.com/2011/02/17/science/17jeopardy-watson.html>) on "Jeopardy!" IBM wanted to shift focus with its artificial intelligence division, Watson.

The much-hyped premise was that Watson would revolutionize healthcare, as a computer could feasibly store and access a [database of medical knowledge](<https://futurism.com/ibms-watson-ai-recommends-same-treatment-as-doctors-in-99-of-cancer-cases>) better than a human practitioner. But now, after [eight years](<https://www-03.ibm.com/press/us/en/pressrelease/33726.wss>) of waiting with little in the way of results, several doctors [told *IEEE Spectrum*](<https://spectrum.ieee.org/biomedical/diagnostics/how-ibm-watson-overpromised-and-underdelivered-on-ai-health-care?fbclid=IwAR3jPskgx-CApl6KmVV12tV8EIKuP_jjkWUgHD7XerFgz9gVKNDXMLk5bSU>) that they're getting fed up — bad news for IBM, but also a potential inflection point for the AI field.

## Undelivered Hype

In July, Watson made headlines for offering [potentially dangerous medical advice](<https://www.theverge.com/2018/7/26/17619382/ibms-watson-cancer-ai-healthcare-science>) based on hypothetical patient data — a failure that contrasted IBM's lofty goals and claims that Watson would be able to pore through medical research to make the best diagnoses and recommend the best treatments for patients.

"They came in with marketing first, product second, and got everybody excited," UC San Francisco medical chair Robert Wachter told *IEEE Spectrum*. "Then the rubber hit the road. This is an incredibly hard set of problems, and IBM, by being first out, has demonstrated that for everyone else."

"Reputationally, I think they’re in some trouble," he added.

## Great On Paper

Part of the problem stems from IBM's impressive body of AI research not quite reaching the point of clinical relevance.

"Merely proving that you have powerful technology is not sufficient,” Martin Kohn, a former IBM medical scientist, told *IEEE Spectrum*. “Prove to me that it will actually do something useful — that it will make my life better, and my patients’ lives better."

Kohn said that he's waiting to see IBM's marketing division back their claims up with peer-reviewed scientific research that AI, whether or not its even Watson, benefits doctors.

"To date there’s very little in the way of such publications," he told *IEEE Spectrum*, "and none of consequence for Watson."

**READ MORE:** [How IBM Watson Overpromised and Underdelivered on AI Health Care](<https://spectrum.ieee.org/biomedical/diagnostics/how-ibm-watson-overpromised-and-underdelivered-on-ai-health-care?fbclid=IwAR3jPskgx-CApl6KmVV12tV8EIKuP_jjkWUgHD7XerFgz9gVKNDXMLk5bSU>) \[*IEEE Spectrum*\]

**More on Watson:** *[Your Future Doctor May Not be Human. This Is the Rise of AI in Medicine.](<https://futurism.com/ai-medicine-doctor>)*

## Author
Dan Robitzki is a senior reporter for Futurism, where he likes to cover AI, tech ethics, and medicine. He spends his extra time fencing and streaming games from Los Angeles, California.

### Author social links  
[Twitter](<https://x.com/danrobitzski>)