--- title: "Amazon Admits Extensive AI Use Is Wreaking Havoc on Its Core Business" description: "Amazon's ecommmerce held a meeting with engineers where leadership admitted that AI usage played a part in its shopping website's struggles." date: "2026-03-10" modified: "2026-03-10" authors: - name: "Frank Landymore" job_title: "Contributing Writer" link: "https://futurism.com/authors/flandymore" url: "https://futurism.com/artificial-intelligence/amazon-ai-tools-business" categories: - "Artificial Intelligence" --- # Amazon Admits Extensive AI Use Is Wreaking Havoc on Its Core Business ![A yellow robotic hand is pointing forward against a red background with a grid pattern. Behind the hand is the word "Amazon" in large, white, grid-patterned letters with the Amazon smile logo underneath.]() *Illustration by Tag Hartman-Simkins / Futurism. Source: Getty Images* Businesses are learning the hard way that rapidly deploying AI tools — and forcing or strongly encouraging their employees to use them — can backfire severely. The latest appears to be Amazon — though one can debate whether it's taking away the right lessons. On Tuesday, the [*Financial Times* reports](), the ecommerce giant summoned a large group of engineers to a meeting addressing recent outages plaguing its online retail business, some of them related to AI coding tools. In a meeting briefing note, the company described the "trend of incidents" as characterized by a "high blast radius" and "Gen-AI assisted changes." As a "contributing factor," the note listed "novel GenAI usage for which best practices and safeguards are not yet fully established." "Folks, as you likely know, the availability of the site and related infrastructure has not been good recently," Dave Treadwell, a senior vice-president at Amazon's eCommerce Services, told employees in an email, per the *FT*. The meeting follows a nearly six hour [outage last week]() that took down Amazon's shopping website and app, leaving customers unable to make orders. In the aftermath, the company blamed a botched "software code deployment." In another series of incidents at its cloud computing division, Amazon Web Services, two separate outages were caused after [engineers allowed the company's in-house AI coding tool]() to make disastrous changes, additional [*FT* reporting]() revealed last month. In one case, the AI tool deleted and recreated the entire coding environment. In response to the earlier reporting, Amazon framed these blunders as an issue related to its protocols around AI usage and "user access control," rather than an AI autonomy issue, and it appears to be sticking to its guns. The company will not be backing away from deploying AI but is instead insisting on stronger guardrails and more oversight on how it's used. Junior and mid-level engineers will now require more senior engineers to sign off any AI-assisted changes, Treadwell said at the meeting, per the *FT*'s reporting. Treadwell asked staff to attend the typically-optional meeting. There's no question that AI tools, if they should be used at all, should be closely supervised, especially in programming roles. Like any generative AI model, AI coding tools [frequently allow errors through]() and sometimes struggle to follow instructions, meaning they can take actions that a user never intended. But Amazon's renewed focus on implementing more human oversight comes as it's [fired hundreds of workers from its cloud computing division]() and as it [targets laying off 30,000 employees]() across its corporate workforce overall. Meanwhile, management leans on programmers to heavily use AI tools, with employees previously telling the *FT* that the company set a target for 80 percent of developers to use AI for coding tasks at least once a week. In sum: more coding with more AI with more human oversight, but fewer humans. We'll see how that works out. **More on AI:** [*Insiders Afraid the Government Will Nationalize the AI Industry*]() ## Author At Futurism, my work has often centered on bringing a sense of clarity and insight to complex topics ranging from the regulation of emerging technologies to the esoteric ideologies of Silicon Valley executives, while striving not to lose the poetic sense of awe inspired by often-obscure fields like astrophysics and quantum computing. I broke the story of CNET using AI to produce articles that turned out to be riddled with factual errors and plagiarism — a dam-breaking inflection point, as I've reported, that's inspired copycats and endless discourse while beguiling stakeholders ranging from tech giants to purveyors of spam around the web. My work at Futurism has been cited by publications including CBS News, the Los Angeles Times, Vice, Gizmodo, Engadget, the Verge, and Vanity Fair. I grew up in locales ranging from India to China, and now live in the exotic suburbs of Virginia. In my free time, I'm an avid reader of weird sci-fi literature, an aficionado of East Asian cinema, and, regrettably, a relapsed gamer. Allegedly, I’m working on a debut novel, currently untitled. ### Author social links [Bluesky]()